Refund Policy

At Basita Mir, we stand behind the quality and authenticity of every piece. If you are not completely satisfied, we want to make it right.

Returns Window

You may return any item within 14 days of receipt, provided it is unused, unworn, and in its original packaging with all authentication tags intact.

How to Initiate a Return

Email atelier@basitamir.com with your order number and reason for return. Our team will arrange complimentary collection.

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

Bespoke and custom commission pieces cannot be returned unless they are faulty or not as described. Gift items may be returned for store credit.

Damaged or Faulty Items

In the rare event you receive a damaged or faulty item, please contact us within 48 hours of receipt. We will arrange immediate replacement or full refund.